Bridging the broadband divide

Ken Tyndall uses smart board technology to teach a behavioral science class to in-person and remote students at Lenoir Community College. (Photo: Jimmy Taylor/Lenoir Community College)

On a spring weekend in 2020, Gregory McLeod went to his office on a Sunday to catch up on work and reflect on the many changes the coronavirus pandemic had brought to Edgecombe Community College (ECC) in North Carolina, where he is president.

McLeod was taking a stroll around the empty campus when he was surprised to encounter a student. The young man was sitting in a lawn chair by a locked door of a building. He’d brought a portable table and his laptop, which he plugged into an outdoor electrical outlet. He needed to study, he explained, and he didn’t have reliable internet service at home.

“I was proud of him, but I was also sad,” McLeod said. “I wished we could have accommodated him better.”

McLeod knew before the pandemic that many of his students lack digital access. More than a third of households in Edgecombe County have no broadband subscription, according to U.S Census data. The library and computer rooms at ECC were always crowded with students using the school’s network.

Lockdowns initiated to stop the spread of Covid cut off access to those resources at the same time it forced students and teachers to go online for classes. Coffee shops, libraries and other places where students would go for reliable internet were also suddenly off limits.

“It did force us to ask, ‘What can we do? What more can we open up?’” McLeod said.

Not a unique situation

Edgecombe County’s situation is not unusual. While cities such as Charlotte and Raleigh are tech hubs, the state’s broadband infrastructure office estimates that 640,000 people are without internet service. Most of them live in sparsely populated areas, like Edgecombe County in the northeast part of the state. And North Carolina’s broadband deployment rate is above the national average, meaning other states face even greater struggles in connecting citizens at home.

Access issues have widened inequities and tested education at every level in the pandemic, with the community college sector taking a hard hit. Its overall fall semester enrollment was down 10% nationwide. Nearly one in five students said they either didn’t enroll or stopped taking classes because they lacked the technology and internet access to participate online, according to survey by New America.

“I think colleges have found that their students are way less connected to high speed internet than maybe we had thought they were,” said Iris Palmer, senior adviser for higher education at New America.

After lockdowns began, colleges figured out how to distribute laptops and mobile hotspots to students, Palmer said, only to discover they had no way to use them in homes that lack broadband or even reliable cell service.

“They thought students would have access to a Zoom call at home, and that is just not the case,” she said.

Tapping federal relief funding

In North Carolina, the state’s community college system launched a “rural college broadband access project,” using $12 million in federal coronavirus relief funds to make reliable internet service widely available on 20 of its rural campuses.

“This was an effort to ensure there was access in those communities that may not have broadband other than at the community college,” said Thomas Stith, the system president. “It provided access in some of our most fragile communities.”

Lenoir Community College (LCC), in east North Carolina, used its funds to strengthen its fiber network across its main campus and add 10 outdoor access points. Community college and high school students are invited to use the school’s wifi for their studies.

A parking lot serves as an extension of classrooms as high school and community college students use expanded internet access at Lenoir Community College. (Photo: JimmyTaylor/Lenoir Community College)

“We knew we were going to have a larger demand, so what we did, we really improved our infrastructure,” said LCC President Rusty Hunt. “Now our entire campus is saturated so folks can get a pretty reliable signal that’s going to help them to do their classes. If they want to come at night and sit in the parking lot and work, they can do that.”

LCC also invested in smart boards and other technology for synchronous learning – meaning classes that can be accessed in a classroom or online from anywhere.

“It not only addressed the pandemic, it addressed issues we’ve had in community colleges for years,” Hunt said. “Many of our students are working, or they’ve got kids at home, or both. Sometimes they just can’t fit classes into their schedule. This synchronous learning gives those folks an opportunity not to have to miss instruction. Going forward, I think this will continue to expand.”

Adapting to changes

Abigail Marshburn, a first-year student at Lenoir who also is a teaching assistant and has a job off campus, said she attended classes online during a couple of periods when she had to quarantine because of possible Covid exposure.

“I was nervous at first because I like being in a classroom more than I like being online,” she said. “But you still get to talk to your teacher if you have any questions. You get to talk to your classmates. It’s not the exact same thing as being in a classroom, but they do a really good job of making it the same environment.”

Marshburn has also taken advantage of the college’s outdoor internet access, when she has some time between classes and her job.

“I’ll just sit in the parking lot for an hour and do some work,” she said.

‘A good first step’

Edgecombe Community College also strengthened its online infrastructure, said McLeod, its president. It invested in generators to keep systems operating in case of hurricanes and other weather events. And it purchased solar-powered umbrellas and plug-in stations for outdoor tables.

Improvements like these have allowed students to work online while spreading out and following pandemic protocols. But while accessing the internet in a campus parking lot solves an immediate problem, no one thinks of it as a long-term solution.

“It’s a good first step but we need to complete the broadband deployment,” Stith said.

McLeod, who has held leadership positions at community colleges in Florida and Virginia, said when he moved to Edgecombe County two and a half years ago, he felt as though he had tumbled into the digital divide.

If he drives a little over an hour to the west, he can be in North Carolina’s research triangle, with its world-class universities and abundance of tech companies. In that region, internet access is as available as running water.

In Edgecombe County and its main city, Tarboro, McLeod’s students count themselves fortunate to find an outdoor electrical outlet with wifi or a campus parking lot with a strong internet signal.

“I feel for our students here,” McLeod said. “They have the exact same potential as any young person in Raleigh or Charlotte or New York or wherever. But if they don’t have access to these resources and this great information that you can find out there, their potential is going to be impacted. We need to address that because these young people are our future.”

About the Author

Barbara Shelly
is a higher education writer in Kansas City, Missouri.