Colleges revamp the help desk to streamline the customer service experience
EdTech Magazine: Focus on Higher Education
At Milwaukee Area Technical College, technology solutions enable the help desk team to be proactive in resolving problems.

Illinois panel to propose plan for adult education, literacy
Associated Press
The Illinois Community College Board has put together a group to study the future of postsecondary education.

Northampton Community College to open Easton education center
Allentown Morning Call
The Pennsylvania college will open a center in downtown Easton early next year that will offer job training and entry-level education classes.

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